Custom Made To Order/Make Your Dress -Terms and conditions
By buying to this Work Order, the signatory to this agreement (“Buyer”) consents to the following Terms and Conditions and agrees that such Terms and Conditions :
We are confident that you will be thrilled with your Custom-made outfits. That is because we go out of our way to ensure that they are designed and built just for YOU. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms and conditions.
Because it is custom-made specifically for you, we do not offer any refunds, exchanges, or returns for any custom-made outfits. Refunds and cancellations are not permitted for any order after 24 hours of placing an order and/or providing payment details to Kollybollyethnics. The reason is that once an order is placed, work on the order commences shortly thereafter and expenses are incurred as part of the production process.
Although customer satisfaction is a top priority for us, we recognize that it is impossible to measure a client’s satisfaction relative to his/her expectations and those of our expert clothiers in Custom made orders. For this reason, we cannot guarantee your complete satisfaction with our products and/or service. For that reason, we do not offer refunds, exchanges, or returns.
Our expected timeline for completing an order from start to finish is 2 to 5 weeks depends upon the complexity of the design. However, this timeframe is subject to change based on a range of factors that are sometimes outside of our control. Even if there is a material delay in the timeframe with respect to a client order, including but not limited to, a production delay, refunds and/or cancelations are not permitted under any circumstance. For any such delay, it is intimated by email.
Measurement details are expected to send within a requested time frame. If this cannot be done at a requested time frame and no contact is made within that time frame, then it is understood that the expected completion timeline given will not adhere to. The other work gets precedence over yours as they have already scheduled, and the new dispatch timeline will be given. Please take extra care to ensure accuracy in measurements as we will not accept returns/refunds because of incorrect measurements supplied by customers.
The picture shared at the time of the quotation is the final and other images will not be allowed even the same design may vary from site to site due to lighting, display setting, and photoshop effects and are not taken into consideration after the payment and after the initial discussion, this is because the fabric, work has been observed and the price has been evaluated based upon the initial image only. Any extra work, alterations after the payment is not entertained or maybe accommodated at additional cost if work not finished.
Please note that due to the nature of materials, fabrics, and handmade work, the final outfit may vary by color, design from the photos of the Original products as you understand that we are making the design out of the Original and Original is always the Original and 100% exact output is not possible for anyone.
We will take every care to make the design and work hard to make you happy.
For Other product category Terms and Conditions please refer here https://www.kollybollyethnics.com/Terms-And-Conditions
Thanks for reading, we really appreciate you taking the time to understand all the information included in this document. We have found over time that our customers really appreciate our openness in this manner.