Delivery Policy

TIME OF DELIVERY

KollyBollyEthnics.com ensures the fastest and most efficient dispatch & delivery to get your orders to you as swiftly as possible from our warehouse.  Our goal is to process and ship your order within 5 - 7 business days of end of sale however for items that are not yet in our warehouse, please allow up to 1 weeks for the item to be processed and shipped. Here is the process we follow: For goods available in the warehouse, we dispatch within 5 - 7 business days after the sale ends. Orders for some products are placed with the brand only after the sale is closed. After the orders are placed, suppliers take 10 days to deliver the product. Post this, product is checked for quality and then shipped to your destination. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

 SUPPORT

Despite our best efforts and those of our courier services, certain issues could arise before the parcel is delivered. In order to guarantee you seamless service quality, KollyBollyEthnics.com promises to do its best to find the causes and resolve the problem in a timely manner. While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

Customers are expected to be present at the time of delivery.KollyBollyEthnics is not responsible if the parcel is returned because of customer is not present . Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will re-dispatch it to you as per your instructions at an additional cost. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. The duties and taxes are not a part of the customer’s payment made to us. Please take notice of your local customs and import fees.

Deliveries are usually made within 2-5 working days from shipment. If your location is not serviced by our courier service providers, then we will  refund your amount. Do get in touch with us should you require any information regarding the status of your order or shipment.​

 For support please write to [email protected]